Kirby Corporation

Customer Service Representative

Job Locations US-TX-Channelview
Job Post Information* : Posted Date 8 hours ago(8/24/2026 9:01 AM)
Job ID
2026-4421
# of Openings
1
Category
ALL JOBS
Company Name
Kirby Inland Marine LP

Overview

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports. 

Responsibilities

  • Answer incoming phone calls.
  • Attend daily meetings as required.
  • Review traffic for status, accuracy, and report any potential problems to the appropriate department. 
  • Confirm trip requirements are met.
  • Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
  • Schedule barges as directed.
  • Document all pertinent trip information and complete reports and written turnover plans for shift relief.
  • Coordinate trip requirements including but not limited to 
  • Communicate delays to Sales and customers. 
  • Monitor heating orders.
  • Ensure appropriate traffic is correctly entered into Oasis.
  • Assess all criteria to determine shore tankermen service.
  • All other duties as assigned.

Qualifications

  • Follow procedures and verbal/written instructions.
  • Organized, detail-oriented and accurate.
  • Self-motivated and multi-task oriented.
  • Strong written and verbal communication skills.
  • Ability to operate standard office equipment such as a personal computer.
  • Identify and review upcoming requirements (orders).

Education: High school diploma or formal training required; college degree preferred.

 

Experience: 1 year of logistics or maritime experience preferred.

 

Working Conditions: 12-hour shifts 7on/7off (0300 – 1500 or 1500 – 0300)

 

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